We value your feedback and seek to be the best. The Patient Experience is a place for you to submit your individual compliments, comments, and concerns so we can identify areas that need attention in order to improve your experience.

You may also contact us at (530) 832-6634 or by email at [email protected]

What Our Patients Are Sharing

“Everybody was fantastic! I was on vacation. It was the first time at your hospital. I wish it was my hospital. Best care ever!!” (Emergency Room)

"All around the best PT care I've had." (Outpatient Therapy)

"The team in Loyalton are always there when I need them! Top Notch Service!” (Loyalton Medical Clinic)

"Everyone I came into contact with was great, thanks.” (Portola Medical Clinic)

"They were very kind, patient and professional." (Radiology)

"I had an outstanding experience and was truly impressed.” (Emergency Department)

“Loved the experience.” (Radiology)

“My first visit here. They took great care of me.” (Emergency Department)

"Very good, compassionate, timely service." (Graeagle Medical Clinic)

"The several times I've been to the EPHC ER I've never felt that I'm just another body. From front desk through nurses, techs, doctors and X-ray, I've always felt personally cared for." (Emergency Department)

"The nurses and the doctor were amazing! Made me feel at confident and comfortable with my stay." (Emergency Department)

"My care was amazing and could not have been better. 10 score is not high enough." (Emergency Department)

"Some names I don't remember but all the staff worked well together, and I was most favorably impressed with their efficiency and compassion." (Emergency Department)

"Thanks for accommodating us on short notice! (Loyalton Medical Clinic)

"Very friendly with lots of information and answers to all my questions." (Outpatient Therapy)

"Best in the area" (Outpatient Therapy)

"Amazing experience and very nice staff." (Outpatient Therapy)

"The staff is always amazing. They know there jobs well and have a passion for what they do. Keep up the great work!!!" (Dental Office)

"Have always felt they had my best interest at heart. Very pleased." (Outpatient Therapy)

"They have been extremely helpful and kind. I feel they really care about the patients and work with them to the best of their abilities." (Outpatient Therapy)

"Best office ever. First time here and the staff went above and beyond. Thank you." (Graeagle Medical Clinic)

"Max was an exceptional PT in every way. Very professional, very knowledgeable, very good at patient education and explaining exercises for me to do at home, very encouraging, quickly established great rapport with me. For all of these reasons, I enjoyed coming in for my appts and more dedicated to my recovery. All the staff is so professional, helpful, consistent, always easy to work with and patient. Thank you SO much to all of your support with me." (Outpatient Therapy)

"I want to thank everyone at the Dental Center! They are a superb group of people who work as a team to give everyone the best experience ever!” (Dental Office)